Shipping & Delivery Policy

At Khyber Musk, we aim to deliver your fragrances safely, securely, and as quickly as possible. Every order is carefully packed before dispatch to help ensure it reaches you in excellent condition.

Order Processing

Orders are usually processed within 1–2 working days after confirmation.

Orders placed on weekends, public holidays, or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, you will be notified through the available contact details provided at checkout.

Estimated Delivery Time

Estimated delivery time within Pakistan is generally:

• Major Cities: 2–4 working days

• Other Cities & Areas: 3–6 working days

• Remote Areas: Delivery may take slightly longer

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Delivery Across Pakistan

We deliver Khyber Musk products to customers across Pakistan through trusted courier services.

Please make sure your complete address, phone number, city, and other delivery details are entered correctly when placing your order.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

From time to time, free shipping offers may also be available on selected orders or promotional campaigns.

Cash on Delivery

Where available, customers may choose Cash on Delivery (COD) and pay the order amount when the parcel is delivered.

Please keep the required amount available at the time of delivery to avoid unnecessary delays.

Order Confirmation

For Cash on Delivery orders, our team may contact you through phone or WhatsApp to confirm your order before dispatch.

Orders with incomplete or incorrect information may be placed on hold until confirmation is received.

Order Tracking

Once your order has been shipped, tracking information may be shared with you where available.

You can use the tracking number provided by the courier company to check the status of your delivery.

If you have not received your parcel within the expected delivery period, please contact our customer support team with your order number.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

If an order is delayed, returned, or delivered incorrectly because of an incomplete or incorrect address, phone number, or other information provided by the customer, additional delivery charges may apply for re-shipping.

Missed Delivery

Courier companies may attempt to contact you before or during delivery.

If the customer is unavailable, does not answer the courier's call, or refuses to receive the parcel, the shipment may be returned to us.

If you still wish to receive the order, additional shipping charges may apply for re-dispatch.

Damaged Parcel

We take great care when packing our products.

If your parcel arrives visibly damaged or you receive a damaged or leaking product, please contact Khyber Musk Customer Support as soon as possible.

Please provide:

• Your order number

• Clear photos of the parcel

• Photos or video of the damaged product

• A short description of the issue

Our team will review the case and assist you according to our Return & Exchange Policy.

Delivery Delays

Although we aim to deliver every order within the estimated timeframe, occasional delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• High order volumes

• Operational circumstances beyond our control

We appreciate your patience in such situations.

Need Help With Your Order?

If you have any questions regarding shipping, order status, tracking, or delivery, please contact Khyber Musk Customer Support.

Our team will be happy to assist you.

Khyber Musk — Premium Fragrances, Delivered With Care.