Return & Exchange Policy

At Khyber Musk, customer satisfaction is important to us. We carefully inspect and pack every order before dispatch. However, if you receive an incorrect, damaged, or defective product, you may request a return or exchange according to the policy below.

07 Days Easy Return & Exchange

You may request a return or exchange within 07 days of receiving your order.

To be eligible:

• The product must be unused and in its original condition.

• The perfume bottle must not be used, damaged, or altered.

• Original packaging, box, labels, and accessories must be included.

• Proof of purchase or order number must be provided.

• The return or exchange request must be submitted within 07 days of delivery.

Damaged or Incorrect Product

If you receive:

• A damaged product

• A leaking or broken perfume bottle

• The wrong fragrance

• The wrong size or quantity

• A product different from your confirmed order

Please contact our customer support team as soon as possible.

For faster processing, please provide your order number along with clear photos or a short video of the received product and packaging.

After verification, we will arrange an appropriate replacement, exchange, or solution.

Exchange Policy

If you wish to exchange an eligible product, please contact us within 07 days of delivery.

The replacement product will be subject to availability.

If the selected replacement has a different price, the customer may be required to pay the price difference.

Products That Cannot Be Returned or Exchanged

For hygiene, quality, and safety reasons, we cannot accept returns or exchanges for:

• Used or partially used perfumes

• Opened or damaged products caused by the customer

• Products without their original packaging

• Products returned after the 07-day return period

• Items damaged due to improper handling or storage

• Products purchased during special clearance promotions where returns are specifically excluded

Please review your order carefully before opening or using the product.

Change of Mind

If you simply change your mind after receiving the order, a return or exchange may only be accepted if the product remains completely unused, unopened, and in its original packaging.

Return delivery charges may apply in such cases.

Return Shipping Charges

If the return or exchange is required because of an error from Khyber Musk, such as receiving a damaged, defective, or incorrect product, we will assist you with the return process.

For returns or exchanges requested due to a change of mind or customer preference, delivery or courier charges may be the customer's responsibility.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed using the available payment method.

Shipping or delivery charges may be non-refundable unless the return is due to an error from Khyber Musk.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders can normally be cancelled before they have been dispatched. Once an order has been shipped, the standard return and exchange policy will apply.

How to Request a Return or Exchange

To request a return or exchange:

1. Contact the Khyber Musk customer support team.

2. Provide your order number.

3. Explain the reason for the return or exchange.

4. Share photos or videos if the product is damaged, defective, or incorrect.

5. Wait for confirmation and return instructions from our team.

Please do not send any product back before receiving confirmation from our support team.

Need Help?

If you have any questions regarding a return, exchange, damaged product, or your order, please contact Khyber Musk Customer Support.

Our team will be happy to assist you and resolve your concern as quickly as possible.

Khyber Musk — Premium Fragrances, Trusted Service.