Frequently Asked Questions

Find answers to the most common questions about Khyber Musk products, orders, payments, shipping, returns, and customer support.

1. Are Khyber Musk perfumes original?

Yes. Khyber Musk focuses on providing quality fragrances with carefully selected ingredients and professional packaging. Each product is checked before dispatch.

2. How long do Khyber Musk perfumes last?

Perfume longevity can vary depending on the fragrance, skin type, weather, application, and storage conditions. For better performance, apply perfume to pulse points such as the wrists and neck.

3. How can I place an order?

You can place your order directly through our website. Simply choose your preferred fragrance, select the available size or option, add it to your cart, and proceed to checkout.

4. Do you offer Cash on Delivery?

Yes, Cash on Delivery may be available for eligible orders within Pakistan. Available payment methods will be shown during checkout.

5. How long does delivery take?

Orders are usually delivered within:

• Major Cities: 2–4 working days

• Other Cities: 3–6 working days

• Remote Areas: Delivery may take slightly longer

Delivery times may vary due to courier operations, public holidays, weather, or other circumstances.

6. Do you deliver all over Pakistan?

Yes. Khyber Musk delivers to customers across Pakistan through trusted courier services.

7. How can I track my order?

Once your order has been dispatched, tracking details may be shared with you where available. You can use the provided tracking number to follow your shipment.

If you need assistance, contact our customer support team with your order number.

8. Can I change my order after placing it?

If your order has not yet been dispatched, we may be able to make changes. Please contact our customer support team as soon as possible.

Once an order has been shipped, changes may no longer be possible.

9. Can I cancel my order?

Yes, you can request cancellation before your order is dispatched.

Once the parcel has been shipped, our standard Return & Exchange Policy will apply.

10. Do you offer returns or exchanges?

Yes. Eligible products can be returned or exchanged within 07 days of delivery.

The product must be unused, unopened, and in its original condition and packaging.

11. What if I receive a damaged product?

If you receive a damaged, leaking, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A short video if required

Our team will review the issue and assist you accordingly.

12. Can I return an opened or used perfume?

For hygiene and quality reasons, opened, used, or partially used perfumes normally cannot be returned or exchanged unless the product is confirmed to be defective.

13. Who pays the return delivery charges?

If the return is required because of an error from Khyber Musk, such as receiving an incorrect, damaged, or defective product, we will assist with the return process.

For returns due to a change of mind or customer preference, return delivery charges may be the customer's responsibility.

14. Can I exchange my perfume for another fragrance?

Yes, eligible unopened and unused products may be exchanged within the applicable return period, subject to product availability.

If the replacement product has a different price, you may need to pay the difference.

15. Do you offer free shipping?

Free shipping may be available on selected orders, promotions, or campaigns.

Any applicable delivery charges will be displayed during checkout.

16. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery time, contact our customer support team and provide your order number.

We will help you check the shipment status.

17. What happens if I miss my delivery?

The courier may contact you before or during delivery.

If delivery is unsuccessful because the customer is unavailable or cannot be contacted, the parcel may be returned. Additional shipping charges may apply for re-dispatch.

18. How should I store my perfume?

For best fragrance quality, store your perfume:

• In a cool and dry place

• Away from direct sunlight

• Away from excessive heat

• With the bottle properly closed

Avoid keeping perfumes in places with frequent temperature changes.

19. Can perfume smell different on different people?

Yes. Fragrances can develop differently depending on skin chemistry, body temperature, weather, and other factors.

The same perfume may smell slightly different from person to person.

20. Can I use perfume on clothes?

Yes, perfume can be applied lightly to clothing. However, we recommend testing it first on a small hidden area, especially on delicate or light-colored fabrics.

21. Are your perfumes suitable for gifts?

Yes. Khyber Musk fragrances can be a great choice for birthdays, Eid, weddings, anniversaries, and other special occasions.

22. Do you offer discounts or promotional offers?

We may offer discounts, special bundles, seasonal promotions, and other offers from time to time.

Check our website and official social media pages for the latest promotions.

23. How can I contact Khyber Musk?

You can contact our customer support team through the contact options available on our website, including phone, WhatsApp, or email.

Our team will be happy to assist you with orders, products, delivery, returns, or any other questions.

Still Need Help?

If you cannot find the answer you are looking for, please contact Khyber Musk Customer Support.

We are always happy to help.

Khyber Musk — Premium Fragrances, Trusted Quality.