At Khyber Musk, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and exchange policy. Please read the following guidelines to understand our process:

Eligibility for Returns and Exchanges:

  • Returns and exchanges are accepted within [number of days] days from the date of delivery.
  • The item must be in its original condition, unused, and with all tags, labels, and packaging intact.
  • For hygiene reasons, certain products such as fragrances and intimate apparel may not be eligible for return or exchange unless they are defective or damaged upon receipt.
  • Custom-made or personalized items are not eligible for return or exchange unless they are faulty or do not meet the specifications you provided.

Return Process:

  • To initiate a return, please contact our customer support team within the specified return period. You can reach us at [contact details].
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will assist you through the return process, including issuing a return authorization code and providing any necessary instructions for returning the item.

We aim to make the return and exchange process as easy as possible for you. If you have any further questions, our dedicated team is here to help!

Return Process:

To begin the return process, please contact our customer support team within the specified return period. You can reach us at [contact details].
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer support team will assist you with the return process, including providing a return authorization code and any necessary instructions for sending the item back.

Exchange Process:

If you’d like to exchange an item for a different size, color, or variant, please follow the return process outlined above.
Once your return is approved and received, you can place a new order for the desired item on our website or reach out to our customer support for help with the exchange.
Any price difference between the returned item and the new one will be adjusted via refund or additional payment, as applicable.

Refund Process:

Once we receive and inspect the returned item, we will notify you about the status of your refund.

  • If the return is approved, we will process the refund to your original payment method or offer store credit, depending on your preference.
    Please note that refund processing times may vary based on your payment provider, and it may take up to [number of days] for the refund to reflect in your account.

Non-Returnable Items:

Certain items are non-returnable unless they are faulty or damaged upon receipt. These may include, but are not limited to, personalized or custom-made products, hygiene-sensitive items, and products that are missing their original packaging or tags.

If you have any questions or need further assistance, our customer support team at Khyber Musk is here to help!

Return Shipping:

  • If the return or exchange is due to an error on our part, such as receiving the wrong item or a defective product, we will provide a prepaid shipping label or arrange for the item to be picked up from your location.
  • If the return or exchange is for reasons other than our mistake, you will be responsible for the return shipping costs. We recommend using a reliable shipping service with tracking and insurance to ensure your protection.

Please note that Khyber Musk reserves the right to refuse returns or exchanges that do not comply with our policy or show signs of misuse, damage, or tampering.

If you have any questions or need further assistance regarding our return and exchange policy, please reach out to our customer support team. We are committed to making your shopping experience at Khyber Musk enjoyable and satisfactory.

We value your feedback! Whether it’s about our customer service, products, website, or any other topic, we’d love to hear from you. Your comments and suggestions are important to us. Please complete the form below to share your thoughts.